Since the 1980s, a leading wastewater troubleshooting company has provided its problem-solving expertise, dewatering equipment, mobile wastewater systems, and specialty equipment to the industrial and wastewater sectors.
In March of 2019, Adler Tank Rentals provided a large number of different types of equipment to our client in relation to an explosion and subsequent fire in their tank terminal at its Deer Park facility. We provided storage tanks to help with the overflow materials from fire-damaged tanks, as well as to store firefighting water.
As fire cleanup continued throughout 2019, we received a call late in the day on October 14 from our client with a request for four vacuum boxes, one frac tank, and berms to be used for pygas, benzene, and toluene wastewater streams. The request was for next-day delivery on October 15.
Thanks to proactive communication from the Adler Tank Rentals Operations team, it was determined that before delivery, the four vacuum boxes would need to be fitted properly with Viton gaskets to adequately accommodate the wastewater stream. In the interest of time, Adler Tank Rentals outsourced the gasket fittings to the third-party company.
After discussing the gasket recommendation with the customer, it was agreed all equipment would need the Viton gaskets, and everything was approved for a 1 pm delivery on October 15. However, due to the late approval, delivery was changed to October 16 to buy time to receive the Viton materials, change out the gaskets, and hydro-test the boxes.
What operations teams didn’t anticipate was how difficult it would be to fit the gaskets. As soon as we realized the delivery deadline was in jeopardy, we immediately and effectively started a proactive conversation with the customer, updating them on where we were at in the process and subsequent issues. The delivery time continued to get pushed out, as the boxes failed the hydro tests.
In spite of these setbacks, we successfully delivered one box by the end of the day on October 16. Our shop techs and vendor worked tirelessly until 3 am to ensure that the remaining boxes were fully ready for the customer and would be successfully delivered by the next morning.
The customer was very pleased and thankful that we took the time to get it absolutely right, instead of rushing to simply meet a deadline and appreciated our proactive, constant communication to keep them as up to date as possible.